Grievance Redressal Mechanism in Haryana, An Overview

Abstract

The Government, as a matter of fact, has the duty to bring to the fore the concerns of the citizens so that a responsive, accountable, transparent, decentralized and people-friendly administration could be provided at the local, state and the national levels. This has consequently, resulted in the expansion of the role dimensions of its role. This has to be done to customize its role in consonance with the expectations and aspirations of the people. A gap in the expectations of the people and the performance of the Government lead to the rise of grievances against it. That is why the Prime Minister, Narendra Modi has grievance redressal system as the biggest strength of the democracy.  As a matter of fact, it has now become an integral component of the administration all over the globe. A responsive government, which is sensitive to the needs of its citizens always aims at ensuring efficient, responsive and transparent governance. This could be done either through a formal or an informal process of grievance redressal which could be used by those individuals, communities and civil society organizations who are being adversely impinged upon by the governmental operations and activities. No administrations can, in-fact, claim to be accountable, responsive and user-friendly unless it has been able to put into place an efficient and effective grievance redressal mechanism. In other words, this is the measure that evaluates its competence. It has, therefore, be to legitimately acknowledged, as an important channel for getting feedback from people on the working of its administration.